I joined Pre-paid legal only and was signed up for the Identity Shield service too without my knowledge - after paying about $30 and being assured countless times that Pre-Paid Legal can help me with my employment related dilemma, the provider law firm that was assigned to me in Salt Lake City, kept on telling me to contact the Utah Labor Discrimination Division. Well, I could have done that for free. Not only was I mislead in what services were available to me, but was treated so rudely by the customer service department that I feel I should at least get my money back. I dont want a penny more. I think they refunded me $5 - for false advertising, signing me up for a service I did not want, then referring me to a lawfirm that can only tell me to contact the state discrimination department, well, that is some legal service. I reported them to the BBO - that finally said they could do nothing. There is also a great division there. I dont have legal or financial resources to go up against pre-paid legal. Just as a reminder to anyone, use your credit card, never a debit card for payment. Had I used a credit card, I would have my money back without question. I guess the joke was on me. For $30 I did get some cute stickers though...
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