When I first signed on with Pre-Paid Legal, they informed me of their Identity Theft Shield program (for an additional charge, of course) which I declined to take.
Once I got my membership package, I noticed my last name was spelled incorrectly. I called customer service who assured me the error would be corrected.
Their interesting method of "correction" was to open a SECOND account on me, deftly adding the Identity Theft Shield coverage to my now two (!) active memberships.
Another call to PPL's customer service center provided me with their OWN internal complaint number, as the representative informed that some of the field agents "got a little zealous" with the Identity Theft Shield enrollments. I was assured this would be taken care of straight away.
In the interim, I had switched my method of payment from by-the-month on one credit card, to a semi-annual payment to be charged to a different credit card. God help me, but this was simply far too much for them to handle.
The semi-annual payment switch went off without a hitch. However, this in NO WAY stopped them from continuing to collect the monthly fees (Identity Theft Shield coverage included!) from my previous credit card.
Despite a flurry of phone calls, letters and emails, this continued for over three months. I finally threw up my hands and demanded they close any and all account (s).
I have had to have my original credit card account closed because of fraudulent use and I have lodged a formal complaint with the Better Business Bureau of Oklahoma, since that is where their home office is.
Oh, and by the way, in today's mail I got my renewal billing notice from Pre-Paid Legal, complete with the caveat that this fee will be automatically deducted from my credit card should they not receive a written notice of intent to terminate the membership!
I have spent more time attempting to get my money back from PPL than I ever spent conferring with any of their attorneys.
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