It is First Premier Bank policy NOT to credit large payments to your account until AFTER 15 DAYS!!! Don't buy into the bogus claim that if you provide proof of payment, they will credit your account within 24 to 72 hours. Not only do they NOT verify your supplied information, they DO NOT request the correct information from you in order to do so!!! I sent in a payment of $404.40 in the form of a Western Union Money Order. They received and processed the payment on 01/22/02 and it cleared their bank on 01/24/02. However, today is 02/04/02 and I still DO NOT have access to these funds. Upon phoning, mailing and faxing the security department not only the Western Union verification number, but also the place of purchase contact number, they claimed that they STILL needed to know the BANK that the money order was drawn on. Therefore, I found out that the bank was the Federal Reserve Bank of Denver, CO. Nonetheless, Western Union money orders are issued through Integrated Payments Systems in Englewood, CO. I called and supplied ALL of these contact numbers on 01/24/02, as well as, 01/26/02 and 01/31/02. Needless to say I was BLATANTLY IGNORED, which has forced me to wait until 02/06/02 the end of the 15 day waiting period. I reported them to the Better Business Bureau, the Office of the Attorney General and the South Dakota Department of Commerce and Regulation. If this happens to you, DO NOT CONTACT THE CUSTOMER SERVICE DEPT. Go directly to the head huncho at this location: Julie Gilson, First Premier Bank, P.O. Box 1348, Sioux Falls, SD 57101-1348 or call 605-357-3440 ext 3403.
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