I purschased a T-Mobile MyTouch Dec 14 at Costco. I also purchased insurance on said phone. May my phone freezes. I am sent replacement via insurance that does NOT work. I send it back they resend another and another. 7 weeks later I am on 3rd phone with intermitant service. No offer for a creidt for horrible service, they just want me to upgrade and pay again. What is a company or and insurance company that you pay each and every month worth IF they do NOT privude you witha least an equilalant phone that works. They have sent 3 phones and want to send a 4th or upgrade me to another phone that cost $580. Oo. I am really upset. Can I do anything??? Or am I out the money I have spent the last 2 1/2 yrs? I can easily change and pay even anohter company BUT why should the consimer have to go thru this. They have NO HEART or loyalty to their customers. HELP ME PLEASE!!!
Dawna Diaz
(Personal Information Removed)
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