I signed up to a free trial and thennoticed the small print that they would automatically debit my account with £80 for each product in 28 days time. Within 5 minutes I had e-mailed the support for each product to say I didin't want it and to cancel the order.
The next day I received confirmation of the order and despatch and the following week the product arrived.
I e-mailed them 4 or 5 more times and they didn't reply.
A week before the £160 was due to go out, I called my bank and asked them to stop further payments. They said they could only write to the originating company and tell them that the agreement was cancelled but they couldn't guarantee it would stop them taking any money.
Low and behold on the 25th day, £160 was taken from my account. I e-mailed again and this time, I received a reply and 2 cancellation e-mails, one for each product.
I replied that I would like them to refund £160 to my bank account, but again I have received no response and no refund. No product either - so effectively it's now fraud as they've received payment for something I haven't had!
Can we not get everyone together to take legal action against them?
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