I will never have anything to do with National Fitness and Kinetix Health Clubs. When my two year contract expired with Kinetix in Carrboro, NC, National Fitness continued to draft monthly fees out of my account. I contacted Kinetix and they informed me that once said contract expired the terms of such became month to month. They told me i must email a request to cancel to their customer service address, which i did in 2011.
Last month i realized my account was still being charged each month. I contacted Kinetix and they told me to contact National Fitness because they handle their billing and collections. National Fitness told me that if i could provide proof that i had emailed Kinetix about the cancellation they would refund the money. I provided the proof and National Fitness is telling me that they can cancel the membership but not refund the money. They claim i was supposed to submit the cancellation to them and not Kinetix.
I find this unfair as nowhere in my contract did it state that it could become a month to month basis once it expired. I was also able to prove that i had done what was asked to have it cancelled back in December. Both organizations have been dishonest, unfair, and unethical. They each employ the most deplorable business practices. National Fitness is a COMPLETE scam and Kinetix conveniently chooses to align itself with them. I have reported this to the better business bureau.
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