National Fitness and Kinetix Health Clubs are both awful organizations. I will never sign up with a Kinetix gym again nor will i join any gym who employs National Fitness as its collections agency. I advise the same for ANYBODY unless you want to spend the next several years battling unauthorized charges.
When my two year contract that began in October expired with Kinetix, National Fitness continued to draft monthly fees out of my account. I contacted Kinetix and they informed me that once said contract expired the terms of such became month to month. They told me i must email a request to cancel to their customer service address, which i did on December 16. Last month i realized my account was still being charged each month. I contacted Kinetix and they told me to contact National Fitness because they handle their billing and collections. National Fitness told me that if i could provide proof that i had emailed Kinetix about the cancellation as i was instructed, they would refund the money. I provided the email that i had send in 2011 as proof, but National Fitness is telling me that they can NOW cancel the membership but not refund the money. They claim i was supposed to submit the cancellation to them and not Kinetix. Essentially both companies are telling a different story and passing the buck back and forth to each other.
I find this unfair as nowhere in my contract did it state that it could become a month to month basis once it expired. I was also able to prove that i had done what was asked of me to have the membership cancelled back in December. Both organizations have been dishonest, unfair, and unethical. National Fitness is a slimy disgusting company. They will try and get your money any way they can. They are sneaky and have no regard whatsoever for the hard working consumer. I work for my money, while they STEAL for it! That organization is complete scam operation and the fact that Kinetix chooses to align itself with them says the same thing about them.
I have already filed a complaint with the Better Business Bureau about this. I am even considering filing a lawsuit against National Fitness. I have read the other reviews on here and i encourage you all to fight any way you can. We MUST hold them accountable for such deplorable treatment of customers.
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