Complaint / Review
T-Mobile
Consumer Report

Dear T Mobile,

Unfortunately, I had the TMobile line (Personal Information Removed) in Vienna.

I tried to cancel many times the line in different TMobile stores before I left the city but they said that I needed to cancel by T Mobile Hotline because I needed a letter explaining why I wanted to breach the contract.

So, after thousand tentatives to reach someone in the Hotline that could speak in english, someone explained to me that I had to send a letter saying that I needed to breach the contract once I was leaving Austria and, another letter from my company proving that they were sending me to another country.

I sent those two letters on 9th January. After two days my phone was without service.

I thought that everything was correct and TMobile will charge me the 80 € that I agreed.

After that I already unblocked my Iphone paying extra 150€.

Today I received in my bank account another debit of 351,44€ from TMobile.

I can not access my account in the site anymore since I am not a customer and I want this amount back!