Their service is lousy. I opened an account and scheduled a pickup for two days later at 9:30 am. They never showed up, and we kept calling. Finally, a supervisor apologized for the mix-up and promised that our items would be picked up no later than 12 noon. They never showed up, resulting in my daughter and me having to load up 14 boxes and make several trips in a small rental car to take the 14 boxes to their Decatur office in Atlanta.
Our flight was at 2:30 pm, and by the time we got the last set of boxes to their office it was 1:59. Needless to say, we missed our flight and had to pay almost $800 each (a total of $1,579.80) for my daughter and me to get a flight home. FedEx is refusing to reimburse this cost, as they claim it is not their fault. In the end, thanks to FedEx's dishonesty and incompetence, I am now out $1,580 and have to go get a lawyer to sue them, which means more work for me.
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