I was returning a computer to HP. I dropped it off at a FedEx office in the original box on a Friday. The shipping label and return number were clearly marked all over the package. I tried the tracking number on their website and it came up as not found. I contacted FedEx the following Monday, and they claimed not to have received the package.
A customer service representative said they would investigate and call me back in 24 hours. I never received a response, so I contacted the "customer advocate" office in Atlanta, Sherrin Samuel, and she claimed FedEx would investigate and get back to me. I had to contact her because she did not call me back. She claimed they never received the package, despite the shipper at the office confirming to me that he had received it and the FedEx driver confirming he had picked it up.
This is clearly gross negligence on the part of FedEx. I am pursuing my options to have this corrected, including contacting the BBB and letting HP know the shipper they use is incompetent. I have never had an experience like this with a logistics company, and I will never use FedEx again.
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