We were expecting the parcel (it weighs 8kg) because FedEx's website showed that the parcel was on their delivery vehicle on November 19. My wife and son were waiting for the parcel at home from the morning. But their website showed a "Customer not available" exception at noon. I called their Customer Services at 12:30pm and asked them to deliver the parcel on the same day. A lady from FedEx called me at 1:30pm and asked me what time would be good for us. I answered that anytime was okay with us since my wife and son were home. At 5:28pm, the lady called me again and said that they could not deliver the parcel that day and asked us to pick it up.
I do not think the parcel was really on their delivery vehicle. FedEx is a cheater. We paid for door-to-door service, but they force us to pick up the 8kg parcel. This bad experience tells us not to use FedEx anymore.
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