Complaint / review text:
Here is how I was ripped-off by Omni Tech Support:
In Mid-September I started having trouble with Microsoft Outlook Express. I could receive mail but could not send it out. And it was not performing like it had in the pass. I went on the Microsoft Support page to see if I could find what was wrong. On that site, there was a place to chat with Microsoft Support. I told them my problem and they took control of my computer, went in and said it couldn’t be fixed, that I had a virus and my Outlook Express was corrupt. They said they would install Microsoft Outlook because Microsoft was phasing out Outlook Express. They did a sales pitch on me and told me that for $299/yr. They would keep my computer running smoothly and that any little problem I had, viruses etc. All I had to do was open the chat box, tell them what was happening and they would go in and fix it. I paid the money because I trust Microsoft and I was under the impression that they were Microsoft Support. I also have spent a lot of time trying to solve computer problems in the pass so I thought this was a great deal.
I didn’t use them for several weeks because we were on vacation. Then I started using them when I began having more problems with Microsoft Outlook. Whenever they fixed one thing another ten things suddenly didn’t work right. It got worse and worse over a period of a few days. I finally called them on the phone and told them that ever since I’d been using them, my computer was really messing up and that I needed one of their techs to please make it right. It appears they did not like my phone call because the tech got on, went into my system components and started deleting and doing some strange stuff. We had words and I had to call again and tell them my computer was destroyed and inoperable. They put me on a hold for hours and didn’t return. I called again to find that they would not take my calls. They blocked me I’m sure and I also found out that I could not open the chat box as they wiped that out too.
I tried for days to call them with no answer. So, I assumed that they blocked me. I thought they might have another number and I went on my husband’s laptop to google their name to see if I could find a different phone number. When I typed in Omni-Support Review, I found a Rip-Off and Fraud site and many sites listing them as a SCAM popped up with people’s numerous complaints about Omni-Tech Support. It seems like I am not the only one who thought they were part of Microsoft Support. I could not even find a number for Microsoft Support. I next called Discover Card to see if they could offer assistance. It is not in my nature to get ripped off and then have my credit card company fix the problem. I honestly thought I was dealing with Microsoft. My thought was, if you can’t trust Microsoft, who can you trust?
I had to get a local computer technician, over the Thanksgiving Holiday, and he has spent days trying to get my computer working. He finally had to totally wipe out the Dell System and reinstall the components and system files. I have lost all my files etc. He said they “Destroyed” my computer. When he is finished with it, I will have him write a report for Discover Card so that we can have some documentation. Meanwhile, please google “OmniTech Support Scam” or “OmniTech Support Rip-Off Report” or “OmniTech Complaints”
Update: Beware of OmniTech support as they provided an altered transcript to my credit card company making it sound like I imagined my problem. I had to have a new computer built, which is not ready yet. By the time I'm through with repairs on the old and building a new plus the $299.99 they charged me, I will have spent $2300. Don't let it happen to you! Don't use OMNITECH SUPPORT. They will RUIN your computer.