I have been reading others' experiences with the return policy at Home Depot and decided to share my own disbelief.
In late October, I purchased two LG300 vacuum cleaners, one for myself and another for a family member, using store credit and gift cards. I did not know at the time of purchase that the vacuum is a discontinued item, but it was on sale for $194ish plus tax (I would have to pull my receipt to see the exact amount), so I bought them.
A week later, I went to visit my daughter in northern California, taking her birthday gift, the vacuum, with me. While I was there, I found the exact vacuum online with shipping and sales tax for $115. I figured HD would at least match the $115 price plus tax, making it about $125.
With the ad in hand and the original receipt in hand, I went to the Home Depot in my daughter's town. I was told by a lady identifying herself as a manager that I could not get the item price matched because I had used store credit. One of the employees then told me to get someone else to come and it would go through. So I did just that. She was told that it had to be done at the original store of purchase, which just happened to be 600 miles away.
Almost a month later, when I returned home from my visit in northern California, I went to the exact store where I had purchased the vacuums and warranty, Home Depot Cypress, California. This time I was told too much time had passed.
A week later, when I was in the store, I happened to see a manager and mentioned this dilemma to her. She looked into it right away but was unable to do anything because the online company was out of stock.
The copy of the ad has since been discarded, since it has now been almost 3 months.
I was going to just return the vacuums, but I would have to go all the way to my daughter's to get hers so I can return it.
So, I am not very happy that Home Depot did not do their promised price match.
Oh, the vacuum is pretty nice except the duster is poorly designed.
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