I found their "professional" web-site for isp services. I joined but canceled in less than a week during the "30day" free trial. I could not get the "e-mail service" to work even after serveral calls to their "tech dept". I canceled via there web-site under "customer support" cancellation.
They have continued to charge my Visacheckcard every month since then. I have e-mailed (May) their customer support, technical support, advertizing, sales department, legal department, office of the VP and office of the CEO. I got an e-mail response from "Gregg", who said he will take care of the matter. That was 2 month's ago.
I e-mailed all the above again (June) after they drafted another 12.95 from my account. Got a response from "Gregg" again and he said he could not find my account. I said look at the account that they are applying my 12.95 to each month, and that will be the one! He said would look into it.
In July I mailed all of them again after ispvip.Biz drafted my account again. No answer from anyone. Not even "Gregg".
You ask, why don't I just cancel the card. I have many "legit" drafts I.E., phone company, electric company, satellite company and a few more. However, I have now cancelled it seeing that ISPVIP.BIZ is non-responsive to my correspondence.
This company appears and sounds professional. But try to cancel... And all that disappears. I know that AOL gets alot of complaints to, but aleast they have e-mailed me when I had an issue with them. Ispvip.BIZ and SERVICEONLY.com apparently have a shoddy system for keeping track on their customers. Their experts when it comes to collecting your money, but have no idea who it belongs to.
Looking for a good ISP?
Then don't look to ISPVIP.BIZ or Serviceonly.com
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