Hewlett-Packard / HP have the worst customer service out there. I purchased an HP Envy 14 in Dec. My warranty was never activated and when I opened the laptop the screen had hundreds of dead pixels.
HP has no screens left (1600x900) and in addition to that have not activated my warranty. All they can offer is repair with a substandard screen for $300.
My emails to customer service, the HP CEO, the CRM Manager Jeff Utigard, the CEO contact form and The board of directors have all been ignored - they are not interested.
My only option is to pay $300 to repair a brand new laptop under warranty and have it repaired it with a low resolution screen because HP sold all the radiance screens.
Customer service, executive customer service, the CEO and board all do not care. What kind of company is this?
0 comments