Do not ever buy anything from Conn’s. The salespeople are very nice until you make your purchase and walk out the door. Everyone is really nice until the sale is complete and you have any problem. All the things they say about their “guaranteed satisfaction” is a crock. I will personally guarantee you will not be satisfied. I purchased a laptop in October and it crashed the second week of November. I took it in to be repaired and was told that “this happens with these all the time.” Not what they said when I bought it but OK. It was sent to the repair department and six weeks later I started calling everyone from Dallas to Louisiana to try to find out what is going on. Everyone I spoke to was rude. The only nice young lady I spoke to promised to turn it over to the escalation department and I would definitely hear from them within 48 hours that was a week ago. I started being rude too and all that will get you is hung up on. They acted like they were my customer. Acting like they were doing me a big favor and asking really dumb questions. What is the serial number of your computer? When I said I wasn’t sure they told me to just look on the back of my laptop. When I said I do not have the laptop you do they hung up on me. One manager said to me ”What is it that you want me to do? “ I said either get me my repaired computer or give me back my money he said “I cannot do either of those.“ I have never been so angry and frustrated in my whole life. I started Goggling “Conn’s Complaint’s” and found out that I am not alone. Washers, dryer’s, TV’s etc. No one can believe the after purchase customer service of this company.
I finally was told to call Hewlett Packard and then I got to speak to everyone in Asia. Finally after two days I found a lady who told me that they had already authorized Conn’s to replace my computer. When I told Conn’s they started explaining to me what I NEEDED TO GET FROM HEWLETT PACKARD TO GET THAT DONE! I did not buy my computer from Hewlett Packard.
I finally got what they needed and they promised to call me back and never heard a word. Finally I waited two days and started over. They told me that my computer was at the store repaired. Then I called the store. I was hung up on 5 times. I finally spoke to the manager who promised to call me back and never did. Do not believe anyone at this company. They do not do there own repairs like they say. But from what I have read on the internet I was lucky they sent it to Hewlett Packard. If anyone promises to call you back, get it taken care of or ask you to hold you can forget it. Check the internet there are lots of us.
I got my computer back, cancelled my extended warranty and purchased an extended warranty directly from Hewlett Packard. I plan on never having any contact with Conn’s again. Do your homework.
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