Do not buy from best buy they do not stand behind there products!!!
On June 6th I purchased a brand new Toshiba lap top from Best Buy in Irving off of 635. When I purchased the lap top I also purchased there extended service contract with the understanding that if my computer broke done for any reason I droped it spilt anything on it that it would be covered. I was also told that if it did brake down that it would be repaired with in 48 hours. I also purchased there virus protection and some addtional products. For all of this I paid $1091.70.
My computer through no fault of my own stoped working properly just about 3 weeks later due to the video card going bad. I had just walked in to my office turned it on and puff the screen was shot. I took it in to Best Buy and to the Geek Squad counter, where I was told that it would take a maxium of 14 days to get repaired because they had to ship it to Toshiba to be repaired (so much for the 48 hours I was told when I purchsed it). Over the last month I have been told that I would be getting a call back to let me know what day I could expect my computer back as of yet I have had anyone from Best Buy follow up with what they said they would do. Its has been one lie after another.
Today I spoke to Manager Bob (if thats his real name) on the phone at the Irving location. He informed me that he did not care what I was told when I purchased, but since it broke after the 2 wk time period there was nothing he could do and that is was Best Buys policy to let the manfucture handle the issue. He also refused to give me the contact information of who actually has my computer. He then hung up the phone on me.
I then called there corporate office and spoke to Otto from customer realtions filed a complaint on Bob, and explained that even tho I gave my money to Best Buy and purchased there extended service contract I still have no computer and that my business is suffering for it. Again I was given the run around and was told that he would call me back that is now 8 times I have been told that I would be called back with some answers. It has been one lie after another with Best Buy my next step is to file a law suit against Best Buy not only for the cost of the computer but for damages.
It is now Aug. 15th and my lap top has been in the shop longer then its been with me.
If any attorney would like to join me in suing Best Buy please feel free to contact me.
My best advise is do not buy from best buy!!! They do not stand behind there products they sell!!!
0 comments