We purchased a Toshiba Satellite L455D-S5976 for our son for Christmas. Two months later, our son came to us complaining that the the charger could not be plugged in to the port, and therefore, he could not use his computer. We contacted the number on the warranty, and were told to send the computer to Toshiba Depot for repairs, which we were sure would be covered under the warranty.
Today, we were contacted by Toshiba Deport and informed that we must pay $175.00 for the port to be repaired because it was damaged by us. Because of the way that the port is made, there is no way that this could have physically occurred.
In addition, when we asked to speak to someone else, we were told that we have to write a letter because none of the company officials have email. Additionally, when we called the second time to ask for our computer back (after waiting approximately 20 minutes for someone to answer the telephone), the person that we spoke to, J., hung up the telephone when we asked for a timeline or to speak to someone who could help us to get our son's computer back asap.
Finally, we called a third time (after waiting approximately 15-20 minutes for someone to answer the telephone), and who should answer the phone but J. He claimed that after a "process" is completed, the computer will be mailed. However, we were not given any typye of tracking number, and his words did not seem very sincere.
We hope that our son's computer will be returned to us in one piece in the near future, and are really disappointed that we purchase any products from this company, and will not do so again because obviously, they do not stand behind their products.
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