I dropped off my damaged computer to this store Network @ IT Solutions in June. I asked the owner, Mr. Ruell if he could retireve the photos and documents. He assured me he could if I purchased a flash card for him to use. On June 13th, I gave him the flash card and he told me to come back the next day to pick up the card. When I returned, he had only copied pictures and I asked him about all my business documents. He told me he could not find any documents. He asked me to step into the repair room and he hooked up my hard drive to his system. He then found the document files. He asked me to come back in 2 days. I have been coming to his store every week since mid June. His employees are clueless and can never tell you where your product is. Mr Ruell never returns phone calls and even if you find him in the store he has an excuse. On Saturday August 6th I stopped in AGAIN and Mr Ruell himself told me he "thinks" his former intern stole my information. He assured me he was going to contact her and call me on August 8th. He did not so I went to the Westfield Police Station to file a stolen property report. They contacted Mr. Ruell and he told them that he has my files and will be calling me today, which is August 10th. We'll see. From his past history I can tell you that he is most unreliable and a poor businessman. He cannot be trusted. I am concerned that the college students returning in the fall will use his business for computer repairs. They will most certainly be RIPPED OFF.
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