I turned my computer into this establishment because of problems with the hard drive. They charged me $50 for the initial cost of the evalution to see what the problem was. I had asked them to make sure and not erase the memory because I had pictures of my deceased mom on this computer and they are irreplaceable. They assured me that everything would be fine. I had to call them numerous times in a 3 week period to find out what was wrong with my computer, they never called me.
Whenever I called they acted like they did not know me and had to do a 20 minute search to find out where my computer was and the status. They finally told me what was wrong told me how they were going to fix and the cost. They assured me that my pictures would still be on the computer once fixed.
After some time and the store moving locations when I finally went to pick up my computer they had lost the hard drive. No idea where my computer was. Kenny told me that I would have to pay to get another one. So with him being the owner there was no choice for me. No computer unless I buy one from them.
Nicole
dublin, Ohio
U.S.A.
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