I first contacted Full Spectrum in April for a quote on re-financing my current mortgage and was told that to get a more accurate quote I would have to get an appraisal.
I was re-assured by Matthias Mendez that in the event, we decided not to pursue the loan with them, Full Spectrum will release the appraisal so we can reuse it. So I gave them my credit card number and my account was debited for $300.00 on April 26 for the appraisal.
On May 20, the appraiser came to do our appraisal and told my husband that Full Spectrum had not paid him and it would cost $450.00 if we paid now or $600.00 if we got billed. So he paid the $450.00.
After completing the paper work with full spectrum, they said we were ready to close, I was told by Fabio Personetti (not sure of the correct spelling of name) that he was sending a notary to my house and to make sure we sign all the documents.
I called the Notary and asked if she drop off the paperwork for me to review and then we can schedule a different day to sign, because I am not signing anything that I did not review. Two hours later the Notary calls to tell me that she can't find the documents in the system.
On the next business day I spoke to Fabio and he told me that they needed even more information from me for the underwritting department. I became frustrated with them and asked to cancel my application.
A week later I recieved a call from Monica Madrid the branch manager, telling me that she would like to help work things out. I explained to her how could I be ready to close if they still have questions about my credit report. She said she would take care of it.
On June 10 we were ready to close again, when I asked to review the documents, since they did not send me any to review, the notary could not find the documents in the system again.
On June 14 Monica Madrid calls me to let me know that the documents were sent out the week before, and don't know what the problem was. She told me to make sure I sign all the documents and they can change anything that requires changing later. That I have 3 days after signing to cancel.
The notary arrives to my house with the documents and I discover that what we agreed on is not what is on the documents. Also, the documents have different dates on them. The documents are dated for June 11, The closing date was for May 24 and I was viewing the documents on June 14.
All in all, I contacted Full Spectrum to let them know I am cancelling my application with them and I would like them to release my appraisal and a refund of $300.00 that they charged my account for the appraisal.
I contacted Monica Madrid and she said that I would not get the $300.00 refunded because I was the one who walked away from the loan. And as far as the appraisal is concerned she is not going to release it because the appraiser can do what ever he wants to since I paid him when he came to do my appraisal.
According to the appraiser, he can not change over the appraisal because he is the client of Full spectrum / countrywide and he can only change it over if they release it.
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