TaylorWorks was brought in by our parent company to handle our server backups and Virus protection of the server.in December of TaylorWorks ran the first back up on the server and when a new IT person (another company-7 months later) was brought in to do other work for our company on the same server, it was then discovered that TaylorWorks was billing us, but never providing the monthly backups they were supposed to provide.in July I questioned the issue and they started running the back up on 7/18 which shut down our operations. (So, for 7 months I just assumed it was being done). The backup being performed now all of sudden was taking to long and since there was so much data we could not work. I called TaylorWorks. They never stopped the back up that day. Never returned my call till after 5pm, when the sales guy finally called. The next day, the back up started again, supposedly automatically after being very clear that this was preventing our business from operating and not to do this. They finally removed the back up device, but now refuse to refund any money. They charged approximately $250.00 monthly for a service to us that is obvious they never provided. They claim they provided other services, but the agreement was only server backup and virus protection on the server. The TaylorWorks Sales Representative verbally admitted that they had never backed up our server though they billed us. I asked for a refund and they will not refund money.
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