My computer too was locked. I ordered the software from the prompt. It cleared things up but when i went back t run the scan again, the software was nowhere to be found on my computer. I called (800) 210-5954, the number on my bank statement. They tried to tell me where to find the software, but I was at work and not at home in front of my computer so he offered me a full refund. I received an email confirming the refund and stating that the money would be back in my accoutnt within 7-10 days. That did not happen. I responsded to the email twice telling them that I had not received the money. No response. I called again today and they said I should get an email within 8 hours telling me when the money will show up in my account. We will see if that happens. If not, I will have to get nasty based onthe other reports filed here.
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