Usacomplaints.com » Internet & Web » Complaint / Review: Vonage - Once you sign-up they will bill you forever regardless of you cancelling service. #592727

Complaint / Review
Vonage
Once you sign-up they will bill you forever regardless of you cancelling service

Unless you're sure you be a Vonage customer for life, DON'T ever sign up with them because they will continue to bill you forever, regardless of cancellation. And remember, vonage is a pre-pay service, so THERE ARE NO REFUNDS, period. Onc they've charged your account, they'll never refund a dime even if you "cancel" the next day. Beware of any company like Vonage where you are required to speak with a special "cancellation" department located 8500 miles away in the Phillipines and difficult to get through to. No cancellation by internet, no email cancellation, and no cancellations through any other phone number other than the special cancellation department in the phillipines. It took ten days to get throught to the special phillipine cancellation department, and when we did I could hardly understand them. They're still billing us months after "cancellation" because they just don't process the cancellations. Once a customer, always a customer.


Offender: Vonage

Country: USA
Address: 23 Main Street
Phone: 1325282600
Site:

Category: Internet & Web

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