On November 9th I called to cancel my Vonage account which I had opened in march of the same year. The "save the account" salesman did everything he could to convince me not to cancel my account, as is expected. When I refused to submit to his tactics, he made me an offer which was illogical to refuse. The salesman explained that a cancellation fee of 39.99 was going to be charged to my credit card upon cancellation as is stated in the terms and conditions. I said fine, I just wanted my account canceled. He than made me a deal which would have been illogical to refuse. He stated that if I continued service for 2 months (I was paying 14.99 a month) then the cancellation fee would be waived. So instead of paying 39.99 you are paying 29.99 for cancellation right?
Well I called Vonage in early march after seeing another charge on my account and they said that they can NEVER waive a cancellation fee, and I was charged the 2 months of unwanted service plus the cancellation fee. I was lied to and ripped off by Vonage and I want JUSTICE. I know that vonage records conversation done between customer service agents and clients, the proof is there. Vonage is not to be trusted. Thank you
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