Usacomplaints.com » Internet & Web » Complaint / Review: Hughes.net - Bad with no support. #589340

Complaint / Review
Hughes.net
Bad with no support

I've been informed I'm exceeding my down-load restriction, and spending 5.00 on recover tokens, as well as for instance last Friday I had been using the PC 1-hour and hadn't down-loaded anything more, I named the helpdesk to become informed my AVG was creating this-which I understood better when I obtain any improvements personally between 2 AM and 7 PM, which continues to be occurring really often. They routine something phone and that I was informed the guarantee has go out on my equipment, nevertheless I spend 9.99 per month to rent the equipment, that was installed on 8/3 not even annually. Our support continues to be really sluggish for weeks, and today I had been informed I'd be costs 125.00 support demand gear I rent. I've managed to get obvious that I'm signed up for college and joined my course online, on May 14.2010 their specialist reached 12. PM and that I might atleast access it the web even when a low-speed, and after 5 hours at attempting to repair this I had been informed the bushes blocking was the issue, it must be on the post and last a component required changing as well as was informed he changed all he might and that I had no support at-all when he completed, I had been informed the specialist existed 2 hours apart and Couldn't come til Friday, and that I told them my course began on Friday the 14th. I called back and informed the website workplace used to do not need this person back at my home and that I obtained a phone declaring another person could be there on Friday, Friday morning I had been educated as a result that's not likely to occur, again I named and was informed it'd be three to five time before it may be set and again I managed to get clear that I taken care of this course and had been behind as a result of this problem. Why must I need to spend a service ask gear by which I spend 9.99 per month to rent icant figure that one out, I had been informed the problem could be increased to solve the problem with another organization, and recently exactly the same company named and quit a note after I told them I don't need this technology who invested 5 hours achieving very little with my support, and quit all his slice leads to my lawn along side paper towels he'd ask me for along with departing the exterior free from my home. It's obvious the truth that I'm lacking course because of not being supplied the support I'm spending money on while being billed support phone costs and never actually having support to obtain on the web, I've compensated numerous costs for recover tokens and since this support began the exceeding download limitations have grown to be extremely regular. They're not supplying the support I'm spending money on.

Today is Weds May 19 and that I still don't have any support from these folks.


Offender: Hughes.net

Country: USA   State: Pennsylvania
Site:

Category: Internet & Web

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