There have been a variety of issues spanning billing, "service" provided, misinformation, sabotage, etc.in March I contacted this "business" to have a website developed. I was told it would take approximately 1 month to complete, but 6 months later I was still being jerked around. I was misinformed about the capabilities of the system. The excuse given was that the first account manager assigned to my account was not trained for ecommerce. I take that excuse as an inadvertent admission that they didn't even see fit to assign appropriate personnel. The design person had to be told repeatedly to take my personal information out of my business site. I discovered months later that it still was not all removed.
The product entry person kept telling me to look over the site to make sure everything looked good or to report anything that needed to be fixed. I kept pointing out problems which were simply covered up instead of fixed. After my project was simply put on hold because noone was assigned to fill in when she went on vacation for 2 weeks, which was 5 months into this 1 month project, I emailed her telling her that I was concerned about the programming issues persisting after the site went live. She responded by denying any knowledge of the programming issues which she spent several weeks covering up. Her supervisor then kept telling me to point out the problems after I got him involved. Of course, I had already pointed out that she had covered them up so that I couldn't point them out.
I told them that I wanted my account terminated, and that I wanted my money back. I also insisted that they delete my card number form their system because of what I had heard & read about their billing practices. I disputed the transactions with my credit card company, but Heritage lied their way out of it. I paid another company to develop my website for me, but Heritage would not release my domain name. I don't know if this was just another act of sabotage or some ridiculous attempt at extortion (come back to Heritage if you want your domain name). Heritage has started running my card again. I am not just willing, but would be very enthusiastic about discussing this with the media. The only way this type of "business" can get away with this is that most people can't afford to pay $200 per hour for some law firm to maybe do something about it.
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