I purchased a website from Heritage Web Solutions more than 4 years ago. Back then, service was ok. You could usually get a live person on the line when you needed help, and work was done within a reasonable time frame.
This level of service dramatically changed once Heritage Web Solutions became Hit Web Design. Let me enumerate the mulitude of difficulties I encountered:
1) Work I was promised back in September is still not done.
2) I paid for several months' worth for a service they called "Web Traffic Director, " which was supposed to produce a guaranteed number of clicks. Well, it did nothing. After 2 months, and hours spent on the helpline, I was told that it hadn't even been installed. Asked why I was charged the full fee when it wasn't installed, they replied "that was the installation fee... It always takes a while." I waited a while longer, and nothing happened. Finally, I cancelled that service after 6 months. Traffic to my account did not change with or without that "feature" (which, really, never was installed).
3) I purchased a number of domain names through this company. Their terms of service (article 27) stipulate that ownership will be transferred back to you when you choose a different web service (at least after having paid for 1 year of hosting). I'm still waiting. Curiously, when I asked for written confirmation of the domain names I purchased, I only got an invoice that listed "Domain Name" five times, together with the price I paid. No confirmation of the exact names I purchased was ever issued to me.
4) Today was my final day of hosting through them. For the past weeks, I've attempted to reach a live person to help me with domain name transfer. It was impossible to reach a single live person—except through Sales and Accounting. Every time I called, Sales/Accounting tried to get me off the phone as quickly as possible when they heard my concern, then transferred me back to customer service/technical support (a dead end).
5) I just happened to have cancelled my credit card for unrelated reasons. To HIT Web Design, this was of no consequence as I prepaid for a whole year of hosting. Given what I read from other consumers, there is absolutely no way I would give them my credit card information again. Yesterday, when I (again) talked to a sales rep, I was actually offered another month of service for only $10 (plus, of course, my credit card info—which I would not give them under any circumstances).
If you're considering a web design/hosting service, I recommend you listen to the very high number of dissatisfied consumers out there. Do NOT purchase a website from HIT Web Design—unless you actually enjoy being ripped off and/or frustrated.
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