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Consumer Message # 27 for September 17
Complaints.com received the following consumer message on September 16:
From: Cary
RE: Alpha International Business - www.buyaib.com - charged an apparant re-stocking fee, despite being shipped the wrong speed 512 mb memory chip.
I purchased a 512 mb SODIMM PC2100 from Alpha International Business Inc. (www.buyaib.com) in mid July found thru Yahoo Shopping. On July 18 I was charged $77.99 on my credit card. The price included a $3.99 charge for "testing" the memory.
The memory arrived on 8/14. Although the packing slip indicated what I ordered, the memory module was an incompatible speed, (PC2700), and did not work with my laptop.
After emailing and calling, I finally obtained an RMA via their website and returned the item for full credit, as described on their website. I was finally credited $66.30 to my credit card on 8/18/03. I was charged what apparently was a restocking fee, even though they shipped the incorrect item and I had to ship the memory back at my expense.
I have emailed them several times, attempted to call them for refund of full price (wait times are interminable) to no avail. I registered the problem with Yahoo Shopping 4 weeks ago and still have not had a response. I warn anyone contemplating a purchase form this company to beware.
Even the money is not significant, it's the suggestion of shady business practices by this company.
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