Usacomplaints.com » Internet & Web » Complaint / Review: WindStream - Terrible service and frequent disconnects. #566305

Complaint / Review
WindStream
Terrible service and frequent disconnects

I'm situated in South-Western Pennsylvania, southern California region. I purchased Windstream DSL, 1.5 MB in December. It worked good till the finish of 2007 and that I began receiving plenty of disconnects.

From March each weekend, Friday, Wednesday and Saturday, the DSL is along. I get erratic success on Friday, someday up occasionally down but EVERY Sunday beginning around 10:00 - 10:30 AM the DSL might drop. It'd reconnect but fall the bond every 2-5 units also it might consider 3-10 units to reconnect. Often it had been good by 8PM at night. Although the previous 2 weeks I mentioned the issue however happening after 11:00 PM.

I've the Speedstream 4200 device. The bond is nothing uncommon, its as easy because it gets. The DLS device is attached to one pc using a Ethernet cable. The DSL plugs in to the DLS aspect of the client. One telephone plugs in to the telephone aspect of the filter. The filter plugs in to the telephone port.

Rebooting the device did nothing. I've changed the filters, 3 to date. I've attempted the device connected straight into the wall port. I've transformed the telephone wire four times. I've changed the ethernet cable 4 times. None of the resolved the issue.

Some technicians have described perhaps it the electric wiring in the home. Well I've a advantages on my program. On Sunday morning at 9:45 I unplugged the advantages in the wall and went it on battery. Affirmed at 10:15 the DSL decreased. Hmm perhaps there's an issue using the battery?

While eventually, after of a year of worrying they delivered a technology out and he unearthed that the device was an “A12” edition and also the present one was the “A25” okay perhaps it was the main reason. The technology out established that there is a powerful sign and also the wires and filter were good or atleast he was viewing a great sign when he was below. And also the device was fairly near to get a great sign. I put up the device on the Sunday morning but, as typical about the breaks, the certification server was down. On Saturday morning I had been ready to ultimately authenticate the device. Okay Saturday evening it had been good. Actually I had been considering the outdated firmware was the actual issue. The device worked great till Friday when it began heading down again. And so I assume it wasn’t the device whatsoever. The brand new modem might atleast show a note stating “We have discovered that you simply don't have DSL connection to your house Networking Device. After setup delay some time for DNS to refresh.” Or “Your Web login must be confirmed before continuing. After setup delay some time for DNS to refresh.” Possibly that or it'd get into the Authenticate screen. That will be unusual since I've previously went the authenticate process. It'll not finish the certification, nevertheless, it'll freeze or even the DSL may remove stopping something from occurring.

Its problematic for me to assume changing all of the equipment and that I still possess the issue but JUST Friday-Sunday. Windstream technicians appear to believe its my DSL filter that only works regularly Mon-Thursday subsequently fails Friday-Sunday. Hmm I have to browse the presentation more cautiously to purchase the filter that operates the entire week LOL.

WHAT'S happening here? I believe the thing is on Windstream’s finish and doesn’t have something related to my gear. One technology DID tell me they often did preservation about the breaks not to disrupt business customers. Additional ISPs do preservation around 1AM to avoid disruptions therefore its probably that ANYTHING has been completed at Windsteam about the breaks.


Offender: WindStream

Country: USA
Site:

Category: Internet & Web

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