I'm glad I found this site when I did. I was looking for a place on the Internet where I can send my PS2 unit in for repair. A google search lead me to this VDO site but when I found out they don't accept credit cards, I tried a search on the BBB and sure enough - complaint city!
This is what I don't understand. The VDO FAQ states the following:
"However if we cannot fix it, we do not charge you either like Sony."
And yet a few sentences down it states the following:
What happens if you can't fix it?
"We only charge a $35 bench Fee, and you pay the $20 shipping fee to ship it back to you."
This sort of business tactic is horrible. How can he say he won't charge you yet he WILL charge you? What is a bench fee and how will I know he did a proper inspection? Would I get a printout of what went wrong? He can easily say the unit is not repairable when it probably is and not want to waste time and just collect on bench fees.
What got me angry enough to write this report was the following statement:
"If we receive any harassment about the time it takes, we reserve the right to cancel your order and charge you the 25% cancellation fee."
Mr. Walker, all I can say is it's amazing you're still in business. I would not waste a dime of my hard earned money to hire you to do a job, and then quit over a simple inquiry you would define as harassment. Looking at all these other reports justifies my suspicion of you and your company. Treat your customers with the same respect you feel you deserve!
If you look at his shipping clause, it states the following:
"You then choose the method of shipment and delivery time needed for your items!"
How do we choose the method if your ONLY method is priority mail? Based on another report on this site, you don't even offer insurance and then pass on the responsibility of loss to your customer! Priority mail is the cheapest piece of garbage the USPS offers! How about letting people make a choice and pay for it?
You also do modding! That alone is enough not to trust you with a repair. If I were you Mr. Walker, I'd read up on the Digital Millenium Copyright Act. Since you are a law student/lawyer, you will see what you're doing is wrong! If you have any doubt about what can happen, read up here:
Http://www.usdoj. Gov/criminal/cybercrime/rocciPlea.htm
Obviously, you deal with younger people and scare them with all your FAQ nonsense. Your site is a snare for unsuspecting customers that must be shut down!
Richard
Dover
U.S.A.
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