This really is a contact I delivered to Comcast today: I'm acutely dissatisfied and discouraged with Comcastis support. I put an order last month through the web. I requested electronic favored with HBO for 39.99/month for six months and highspeed web for 19.99/month for 6 months. The installation charge was 29.99. Used to do not receieve a contact verification and so I named work and also the repetition established the prices for me personally. These prices CONTINUE TO BE in your site. I settled the specialist 92.93 after installation for installation and first month's costs whilst the repetition explained I'd to. It was on 06/08. I simply acquired a declaration recently with different prices and was billed again for JUNE-SEPTEMBER as well as for July-August. The rates would be the regular prices. To resolve the problem, I first approached my regional office at 202-635-5100. After around 30 minutes, I had been informed by both consultant and also the boss that since I have requested this online, it might just be resolved online via a customer support representative because they didn't possess the rules for web promotions. They might not really supply me having a telephone number to contact for online assistance. And so I got on the web and closed on your talk program. I talked having a consultant for pretty much an hour or so simply to be informed they also don't possess the required rules and that I would need to contact my regional office. I informed her often that I CURRENTLY named my regional workplace plus they were of no aid. The talk representative insisted, nevertheless, that I contact my regional workplace because they will be the only people that may help me. I had been with all this quantity: 301-424-4400. The talk representative was totally UNHELPFUL. I've a print-out of the log. I subsequently named this quantity to become informed the same, this might just be resolved online since the nearby workplace doesn't have use of web promotion codes. This promotion hasn't terminated. It's on your current site. I don't know how it's feasible that no body has got the rules for PRESENT promotions. Are you simply laying about these promotions then? I had been informed from the nearby workplace to visit the neighborhood cost middle having a backup of might work purchase as evidence that I'd actually requested these prices. Everybody continues to be INEFFECTIVE and not able to assist me. It's absurd to get a organization of Comcast's quality not to possess a backup of might work purchase to get a repetition to pull-up. It's more undesirable for the organization not to have a merchant account of what my 92.93 was for. All of the representatives explained that while they noticed I'd compensated 92.93, they'd simply no idea what it had been for. I've lost almost 2 hours today attempting to solve this with simply no improvement. Today I've togo home to obtain the work purchase within my lunchtime break, return to function, then consider the coach and practice to visit the cost middle with the expectation that IT MIGHT BE resolved, no guarantees. This is actually the very first time, I'm needing to visit an office to solve a payment problem. That is undesirable. Is there what you may do? Why does not everyone have requirements that you advertise on your site? I'm probably likely to end comcast, although not before this problem is resolved to my fulfillment.
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