I've had terrible customer support with Comcast in establishing my new bill:
—9-3-09 was supposed to have my connection established when I moved in with no one needing to get in our house.
—Then, somehow, we'd a scheduled appointment planned on September 3 from 5-8 P.M. No body informed us, we were originally informed no visit was required.
—Then we'd the visit randomly transformed, without any one informing us, to Sept. 4th from 5-8 P.M.
-September 4th I named in 6 occasions, I got cutoff, hung-up on, mis-sent to tech-support, informed I Would be delivered back straight to revenue simply to return to the initial telephone cycle, simply to obtain the phone decreased, for that 3rd period
—A specialist named and requested in the future early on September 4th at 2 P.M. Three hours early! I been house, therefore it was good, but inefficient as Comcast often is.
—After attempting to supply the device, he named in, along with a help individual stated the modem wouldn't function since it was from DC? Huh? Which it must be from Virginia?! Why must that issue? When the equipment was in the moon it will perform! They stated I really could hire a device from Comacst for $3/month, is the fact that some income generating plan?
—imagine if I'd purchased the device from Virginia and went it house to DC, after which went it back to Virginia after I shifted!!!??? Customer Support stated they might certainly supply my previous electricity device again, it simply must be put into my fresh Virginia consideration, which the specialist and dispatcher were incorrect. The technology stated no, that Customer Support is incorrect, and that I have to make use of a Comacst device. Cus Ser insisted that in 1-3 times the device could be authorized in my own fresh Virginia consideration, and could be provisioned, and works. Technology claims no, because it was utilized in DC, it generates a turmoil and certainly will never work. Therefore we employed a Comcast device at $3/month.
—I've no idea exactly what the facts are.
—Comcast must inform folks their modem wont work again with Comcast in another condition, when they transfer in one state to a different, and need to make use of a current Comcast device
—Comcast has got the toughest customer support world wide.
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