Terrible terrible terrible! I'll never use verizon again! For-anything!
I just have TWO practical choices for online sites in my own region. The dreadful Comcast and Verizon DSL (NOT Fios since it continues to be unavailable in my own region).
After going through about 6 decades of support dreams, criminal costs, and horrible customer support with Comcast, I chose to jump ship and obtain my web through Verizon. Well I then found out that they're actually WORSE than Comcast.
I'll attempt to maintain this as brief as you are able to actually imagined I really could spend HOURS with this!
Aug 7th - Our "support start-date", by which I had been billed for that support and also the onetime gear cost. I plug-in my device I'd obtained within the email and what are you aware? It doesn't function. I spend 2 hours about the telephone with tech-support who cannot fix my issue. They claim they have to send a specialist. I had been happening holiday 24 hours later and so I had a need to reschedule in a months period. Actually they currently charged my bill.
August 17th - I contact to plan my specialist. After paying 20 mins dealing with a individual, I get somebody who has NO REPORT of my previous phone. The demand I have to feel the troubleshooting actions again before arranging a technology to return out. Actually, I work-in the IT division of the big software business. I understand my stuff fairly, but he does not care and makes me undergo all of the actions. Lastly after one hour 5 he informs me he is able to plan a specialist. "What 10-hour screen do you want friend?", he asks. I tell him no method in HECK might I watch for 10 hours that's ABSURD. He informs me they are able to do 5 time windows. I take one for that forthcoming Thursday. He informs me 12pm-5pm may be the screen.
Aug 19th - I consider your day removed from function to hold back for that technology simply because I'm anxious I'll miss them. They never appear. No-call, nothing. Simply did not appear. I am mad today. I contact Verizon, 30 mins of rerouting. I get tech-support who requires me easily wish to TROUBLESHOOT THE DEVICE again. I begin acquiring real angry and have to get a boss. I'm hung-up on!
Aug 24 - I had a need to delay a couple of days before attempting again since I sensed I'd hit a gasket normally. I contact, need to clarify my scenario for that SIXTH period AFTER receiving moved around about the telephone for half an hour. I get tech-support who would like to, yes, you thought it, troubleshoot my device again. I tell him no way. I'd like a specialist in the future out which I wont consider another weekday down. He informs me they do not do Saturdays. I request a boss. Although on-hold, they fall the phone call.
Aug 28 - I choose that I am COMPLETED. I've dropped each day of function, invested mine about the telephone, as well as for NOTHING. I'll contact them-and stop my support. But I understand its not over. How MIGHT it's with SUCH poor support? Actually choose to roll-up the sleeves, get filthy, and report all my calls to Verizon.
I really do the normal 20 units of having moved around within the program. Obtain a your hands on a repetition and let them know I'd like out. They inform me the will move me towards the proper department. They move me to, the one and only, TECH-SUPPORT who wish to TROUBLESHOOT. I choose to acquire some dust while I am there and humor them. I devote an hour or so about the telephone and obtain nothing achieved before they ultimately get me to cancellations. I'm THEREFORE angry he doesn't actually set up a battle. He cancels my consideration and informs me my cash is likely to be returned in 3 payment cycles or at least SIXTY DAYS. Whoa. Atleast I am out... Approximately I imagined.
Sept 2 - I obtain a notice within the email saying I have to visit a advantages and ship the device in thirty days or I get charged $100. I instantly contact to inform them I'll NOT return their device till I get my income. The owner is anxious after I informed her I had been documenting the phone call and informs me my cash is likely to be delivered about the 7th of Sept.
September 7 - No money-back into my banking account. I choose to provide it a couple of days.
Sept 14 - Nevertheless, the cash isn't delivered. Another phone, saving again. This time around the providers are a lot more skittish after I let them know they're being documented. The very first claims she'snot confident with it, and that I tell her to provide me somebody that's. I get someone else and request a boss and, no rest, I've the sound to back it-up, he informs me you will find no administrators that focus on Mondays. He's notably ethical and moves me to "Financial Services". The owner accumulates, I inform him hes being documented. And he informs me he wont approve that and weighs up. This occurs TWO MORE occasions. I simply need my money-back below folks
Today - this case has me THEREFORE furious that I do want to do what I will to reveal so just how poor Verizon is really as well whilst the proven fact that they, and Comcast are my only choices for online sites, and EQUALLY are horrible. I'll keep calling Verizon, documenting how terrible they're and article documents on whichever websites I will. Maybe I Will produce a website focused on it.in either case, people have to not just study but NOTICE only hiw poor Verizon is. I lost time (hours about the telephone with tech-support) and CASH (time-off from function), as well as for WHAT? I never actually obtained support in the! Anything is wrong with this particular!!! We have to create a stand against these big telecom businesses
Verizon: worst customer support i've experienced in my life undoubtedly!
Should you feel exactly the same as me and need to aid this trigger feel liberated to enter contact with me to collaborate by any means you prefer. Or should you would really like copies of my audio calls I'd like to have them out towards the globe
~Matty Stevenson
[email protected]
617.942.1386 - Our Google Speech Quantity - Yes Google Speech enables me to provide out my quantity to anybody without concern.
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