Stay away from this company. If you have the software already and are having problems with registers crashing during credit card transactions or the system going down during usage then I suggest you file a suit against this company. Their system has known bugs in which there programs cannot fix. The database is written on an older database platform. There support will blame anything they can on why there system doesn't perform. They sold use bottom of the line Dell machines all of which had motherboard failures within 2 years for faulty transistors.
Before the hardware started to go bad we had problems with the software on a constant basis. They come out with updates that fix one thing and break another. Some of the register problems were never fixed resulting in constant down time during high sales days. There bug update list is long and they rely on clients to be there test dummies and they charge to attempt to correct the bugs in the software. Although they do not get the bug fixed and you will end up spending money for no apparent reason. We had been using this company for 15 years and as far back as the earlier software through 2009 there has been nothing but problems. It started with problems from their older software all the way through them selling us into their newer software year after year stating that it would resolve the issues. We have spent thousand with them on new hardware supplied by them with software. Their support team is inadequate and at no point do they have any certifications in Microsoft systems and nor networks. We have two network engineers certified and with a degree in our facility to deal with them and they get very arrogant toward them. Their network experience is low and some of which the things they speak about are incorrect.
If you visit their facility you will see nothing but a mess in the back and the office is no bigger than an Ice Cream Shoppe. We are one of the largest nutrition centers in the state and have much experience with this company. I suggest anyone looking to run a retail company that needs up time and not downtime especially during high volume days, use different pos software. And anyone having the same issues should seek legal advice. If appearance alone sold the software then meet one of the owners slash head tech Matt Dunn. That will speak for it self. Goodluck
0 comments