I found out today that Hughes Net (India based customer service) could not extend the Fair Access Policy. This I do not understand since they decided to do maintenance on the 9000 series without notifying the customer. We were without internet for approximately 6 hours. I finally found out that it was not maintenance but that the 9000 series had multiple issues which they were working on.
I have made numerous calls to get to someone in charge that could possibly help with this. At this time I am unable to get the internet connection that I need for my business at my home.
Hughes Net will receive a bill from us for $2200.00 with proof of lost income.
If they had at least tried to help this could have been avoided. Sometimes reading off a script just causes more trouble. This company needs training in people skills.
Thank you
Babs James
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