I purchased this system from one of their "authorized dealer" with the promised of a great system with everything I would need to replace my current DOS system, which was a great stable system for over 10 years. I purchase Catapult at the beginning of 2006 and instantly after loading over 2500 products into the system and getting it setup on site, it stated to bugged out, crashing. The "authorized dealer" call ECR for support and would always have to leave message for a callback. Most of the support were instructions for work-around the problems. They never actually fixed any of our bugs or crashes.
I also found out after the purchased that many of the features that were promised by the dealer were not included on my system. I was promised that updates would come out to fix our issues and that they said "we were the only ones with the issues, crashes". They tried to put the blamed on our computer usage, voltage output, current on the building, etc., just anything they can think of to put the blame off of them and on us.
Initially, the "authorized dealer" came out at least 1-2 times a week because of the system stability. After a few months when the "support" time for Catapult ended, they came out less frequent and started to call us for support issues we had. Bottom line is that this system has too much bugs and shouldn't even been on the market. I have had years of headaches with this system and the company's support policy.
Word of advice, on any system, asked that you get a full working demo WITH your full data on the system for a real live test run. If they can't do that, go elsewhere. I was only given a demo with pretty much no database for query or live test runs.
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