Purchased a new computer system with new Windows 7 operating system, on the day the availability was announced. I opted for a 3 year extended onsite warranty. System installed on 11/24/09.
In setting up the system, I found that several software features were not activated and not available. Tech support informed me that it was a software issue - they only handled hardware. Transferred to software support who claimed that any software issues were not covered by any warranty and any help would be chargeable. Customer Care supported this stance
Being unfamiliar with the new release of the operating system, further problems arose where I need help in understanding how to use certain features. Once again I was told the "How To Use" issues are also software issues and are dealt with only on a chargeable basis.
In each case described above Dell's online support, FAQ's, support forums, or any other support venue offered by Dell was absolutely useless. My only hope for help now is to call in a local support computer service agency.
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