Purchaced a new laptop, but opened the box and found used and abused one. Made a call minutes after opening the box to let them know and after a month of waiting to hear nothing but lies, he agreed to refund the laptop. So it was sent back to Brand X tech. And was told because it was damaged they could not refund cost of laptop.
They still have the 1818.00 dollars and the laptop and still refuse to refund my money. It has been since February 7th this should be a cut and dry return, but has turned into a nightmare! I have turned them in to the Better Business Bureau and my credit card company to wich I have paid for the laptop with. I am filling out any consumer rating websites with poor ratings of this company, as I can find!
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