We purchased Compaq 5000 serial computer on April 22 from Bust Buy. The hard drive went bad on June 7, and we called Compaq on June 8 to replace the hard drive. On June 13, a blank hard drive was replaced, and it showed to call technical support.
Then, we learned that the 'quick restore CD' should come with the new hard drive. We've been told to wait for 5-7 business days. We did, but nothing happened. I called again, and been told to wait few more days. We did again, but still nothing happened.
Then, I wrote an e-mail to Compaq and asked when will we receive the 'quick restore CD'. The answer was call 1-800-952-7689 to find out. So, I Called. What I've learned was all the 'quick restore CD' has been recalled, and it will take about 7-10 business days for them to have the CD in stock.
Then, we waited for 2 weeks and the CD still not came. I called the same number again, and been told to wait for 2-4 weeks instead of 7-10 days. She did not let me have any chance to say anymore and hung up the phone as soon as she could. I finally gave up.
Then, my husband strated calling Compaq. He called on July 7, and was told that the CD was sent on July 2. If we did not receive till July 11, we should call back again. As usual, we did not receive anything. So, he clled again, and been told the CD will be sent out overnight.
Two days later, the CD still not been received. He call again, and been told that CD has been sent out three times. But, we never received anything. So, he asked to talk to someone who may solve the problem. A person named Jeff was put on the phone, and he said all the 'quick restore CD' has been recalled. Wes asked to ship whole thing back because he read the written on the certificate of warranty "If, after repeated efforts, Compaq is unable to restore the Product to good working order, you are entitled to refund of the purchase price." But, Jeff said it was not a chance.
He provided two options which were to wait the CD for 7 more days or send back to Compaq for restore. Both will take about same amount of time. Wes did not satisfy with his answer, so he provide another number to call which is 281-370-0670. The person who anserd the phone named Briggette. Wes had to start whole story again, and the problem stil there. What she told Wes to do was to write a letter to the CEO of Compaq. He did not think that will do any good. So, he asked for someone else might be able to solve the problem, and a number 1-800-841-2761 was given. Jash picked up the phone. He told Wes that no one knows how long will the 'quick restore CD' will be ready to send out. One and half hours calling to Compaq was ended, but the problem still not solved.
The PC has been dead for over a month, and the price was dropped $250 from the day we purchased. And more important is that we have no confidence with neither Compaq product nor their customer service. We've been so frustrated to deal with Compaq. Pleas help us to solve this problem.
Sharon
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