I recently went in to get an HP computer from them. I asked if the computer had a Compaq motherboard in it, and told them I did not want one because of what I had heard about them crashing all the time. I was told that it did not have a Compaq motherboard. I also asked if the computer came with the installation disks, and was told that it did. So I trusted their word (they are a business) and signed their contract.
When the computer was delivered, I found that it had a Compaq motherboard in it, and there were no installation disks with it. Foolishly, I decided to give it a shot anyway and try to work with it. From day one, it ran slowly and crashed a lot. When my second payment was due, I took the computer in and told them that it was slower than my dead grandma and that it was crashing. They told me that I needed to empty the internet history, which I had already done. Then they told me that it would need to be restored, which I had already tried, but it had no restore points. I told them that the computer had a Compaq motherboard in it, that there were no installation disks with it, and that I was not very happy about it. I was told that Compaq and HP are the same, but I argued that there are HPs without Compaq motherboards, and that HP probably just bought out Compaq or vice versa.
They decided to get a tech in to set it back to factory settings and do a restore. They told me that it would only take a couple of hours (which I know it should have), but it ended up taking a couple of days. When I got it back, it still took at least two minutes to boot up. Yes, I timed it. Since it is supposed to be a new computer with dual processors and an empty 80 gig hard drive, it should boot up faster than that, but I was told that it worked just fine. I called the very same computer tech that they use and asked how long it should take for the computer to boot up, and was told that it should take no longer than one minute, tops. It still crashes too. They would not exchange it for a different model or anything.
As far as I know, without legal advice, I am stuck paying around $2500 for a computer that crashes a lot and performs terribly. Never again will I buy from this company, and I would not recommend it to my worst enemy!
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