Complaint / Review
Circuit City and GE-Zurich
Circuit City GE-Zurich management, Inc

Bought a Compaq 5000US 2/11/01. After about two weeks, monitor was showing weird vertical lines. My wife called Circuit City who told her to contact Compaq. Compaq told her to buy a quick restore disk. After the usual drill on the phone with the Tech, sandisk, defrag, etc., problem persisted. Compaq tech then told my wife to wait till the Computer Support Plus Warranty kicks in on 2/11/02 so another Tech group will diagnose the problem. Meantime, I bought another monitor thinking that was the problem. It did not help. We called 1-800-555-4615 last week and the result was: Problem was either the monitor or video card according to the Tech guy who requested us to send a fax to 1-888-342-6641 with incident # 32-444-21.

I sent a letter 2/20/02 asking for resolution of problem or I will bring case to court. Note that there is no phone # to contact these guys at GE-Zurich Management.

No response until today.

Graciano
Dallas, Texas