Six months ago I signed up for a bundle deal over the Internet to have my phone, DSL and Direct TV all together. I printed out the offer showing all prices and services offered by Verizon. Every month since then I have been over-billed. I have filed a complaint with the BBB and that is getting nowhere.
I have received 2 responses from Verizon via the BBB and they want nearly $50 a month more than the original offer.
I was offered the first 6 months free of internet when I signed up and the bills I have received did not reflect that either.
It has been a disaster from the very start. The installation did not go smooth and now the billing can't be straighted out.
I have called monthly and each person at Verizon tells me a different story and says they will fix the bill, but no one does. I sent a certified letter to Verizon that was ignored, and contacted the BBB to no avail. I have no choice but to seek legal counsel.
I strongly recommend anyone who is considering a Verizon-Direct TV bundle to not go that route.
When I first signed up, I told a friend about this bundle, and they did the same. They are having billing issues, too.
Bill *
Roanoke, Virginia
Canada
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