Complaint / Review
Earthlink
Ripoff. Did not inform me that they do not support USB DSL connections, although it was specifically requested. No attempt made to provide any refund. False promises Atlanta

Agressively marketed their on-line service after DirectTV stopped providing broadband service. I made a request for a USB modem, which was not what was sent (it took weeks to arrive). When I contacted them, I was asked to install an ethernet card, rather than incur an additional delay obtaining a USB modem. After doing this, and deciding it was not in my best interests, I requested they send me a USB modem instead. At that point I was informed that they did not have USB modems. I returned the modem to them, but they made no attempt to refund money-$149.95 for an initial 3 months of service was not refundable. Deceptive marketing-more likely an ignorant, underpaid telemarketer, followed by lies from customer service and refusal to make amends.