Agressively marketed their on-line service after DirectTV stopped providing broadband service. I made a request for a USB modem, which was not what was sent (it took weeks to arrive). When I contacted them, I was asked to install an ethernet card, rather than incur an additional delay obtaining a USB modem. After doing this, and deciding it was not in my best interests, I requested they send me a USB modem instead. At that point I was informed that they did not have USB modems. I returned the modem to them, but they made no attempt to refund money-$149.95 for an initial 3 months of service was not refundable. Deceptive marketing-more likely an ignorant, underpaid telemarketer, followed by lies from customer service and refusal to make amends.
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