Called to cancel Earthlink dialup service because it didn't perform as expected. Was told by customer service rep that if I agreed to extend the service for one month for free as a backup to my new satellite ISP I would not have to pay the required cancellation fee. I agreed. Called back a month ...
Earthlink stole my money from my checking account. I was also billed to my credit card that I did authorize. When I asked for compensation for the time that it would take to get my money back, they said sorry we cannot do that. I wish that I could. I want to know how they got my checking account ...
Four months ago I upgraded my Earthlink service from just regular DSL to DSL with Home Networking. Part of the deal was that I would buy a router from the ISP and they would give me a rebate. A few weeks after making the order and witht the router not arriving I contacted Earthlink via their Chat ...
I signed up for EarthLink when I moved into my new home. After further review, I realized that the service I signed up for was dial-up and not DSL service. I used the chat funtion on EarthLink's website to confirm that my service was Dial-Up and after the online rep confirmed that the service was ...
I just found out that Earthlink charges $9.95 a month to send a paper bill. When I called to complain - they said it was mandatory. They said "We sent you a notice back in 2008". I am going to switch to another carrier. You should too. Let them know what you think about their billing ...
In September I called Earthlink to ask how much it would be to keep my earthlink email address if I cancelled service since Time Warner was offering $29.95 Roadrunner deal. Earthlink offered to match $29.95 price and I said I’d stay with them. Since then, I’ve been charged $41.95 a month and can’t ...