On December 15 i ordered two items from this company. Both items were in stock at the time of confirming my order. After not receiving my purchase over the next two weeks, i sent an e-mail to their help chat site on tracking my product and/or full refund.
I received a response the next day informing me that cancellation wasn't possible since my product had already left the warehouse and in order to recieve a full refund i'd have to return the product once i received it. After a few days and still no delivery, i e-mailed the company back for an estimated date of arrival.
I received a response informing me that both of the items i ordered were out of stock and it would be shipped in approximately 3-10 weeks. Also, my credit card would not be charged until the products left the warehouse. I immediately checked my account and discovered that the funds were taken out of my account on December 17.
I made multiple attempts to contact a reprensentative of this company without any success. The telephone number is set to a voice message instructing clients to logon to the company's website for all questions, comments or assistance.
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