This story is somewhat long but I will make it short and sweet to inform you of all of the wrong doings. At first the emails were quick in response, and I was impressed seeing as I tried before to order through IDoBouquets.com and they were unreachable and just took my money (there's a report in here from me for them as well), so this was a step up and at the time I thought it was good business. If you're expecting a professional tone in her emails, it will not be there. She reply's with very short phrase's, they're really not even sentences and is very to the point, without real explanation.
I ordered my flowers on July 2, My wedding is in March 14, and was in no real hurry. This is also because I wasn't used to actually getting a response, even if it was very little, it was still more than I got in the previous attempt to purchase silk flowers for my wedding. I emailed Susan on July 2nd before I ordered my flowers to verify some information and was responded very to the point like I stated earlier, but it was a quick response.
I will say that overall I'm a resonably patient woman, as much as I can be with trying to make sure everything with my wedding is coming along smoothly and without problems. However Susan wore my patience thin. She sent the flowers to the address that was given and sent an email informing us that the flowers had been returned (this was due to the postal service, the rest is Susan's actions). She also sent pictures of the shipment to verify that they were indeed sent back on 9/4.
10/1 I emailed Susan asking where the flowers were sent, we did ask her to ship them to a different address, and a tracking number to make sure and look out for them. A couple of hours later she sent me an email informing me she already resent them and she'd try and locate them. I sent her another email on 10/8 asking again for a tracking order to locate them and make sure they didn't get lost, and got no response. Two days later on 10/10 I sent another email a little more adament about getting a response (but still respectful) stating:
Susan,
It's never taken this long for a response to an e-mail, such as you state on your website the time it takes for a response, so out of concern I wanted to send you another e-mail asking the same question as before.in order to track down my flowers in the postal system I need the tracking number given to you when you send them the second time around, so please respond with such information. I understand you are a very busy woman but I would like this situation taken care of ASAP. I'm growing very ansy about my flowers that are out there somewhere. Please at your earliest convience e-mail me the tracking number so that I can track them down. Thank you again for everything.
Again no response. 10/14 I sent another email asking yet again for a tracking number. It seemed fishy to me that she said she resent them 9/4 and yet on 10/14 I had yet to recieve them.By this point I was very upset and reaching the limits of my patience. I emailed Susan the following:
Again, my name is Chelsea, my mother Judith ordered the flowers, I'm sure you remember my order and myself from the problems we're having with the postal system. I have sent you two other e-mails asking this question, and it is important that I get a response ASAP. This shouldn't take too much of your time, all I need is the tracking number that was given to you for my flowers. I've been very pleased with your service and the time it's taken you to respond for these past several months, however such service has stopped for about a week or more when we ask you for the tracking number, and I'm begining to get concerned. My flowers have been missing for over 3 weeks, and I'm starting to get a little ticked. All I want are the flowers I paid for. So please, I need the tracking number, it is impossible for me to find the flowers if there is not a tracking number on them. Thank you again so much for your time.
10/14 I recieved an email (finally) from Susan stating the following:
Sorry Chelsea, I have been in the hospital with pneumonia and I just got home
Last night. I do have them here and will get them out tomorrow
This would've been fine had she not already stated that she had sent them out right after she recieved them. So she blatently lied to me and my mother. This is where I'm no longer going to just play nice and be a quiet customer that waits for another month before my flowers are finally sent to me and I emailed her the following on 10/18:
You e-mailed me on Oct. 14th, Tuesday, telling me that on Wednesday, Oct 15th, you would email me the tracking number. I'm running thin on my patience. I understand you are sick, and have waited until now to send you an email re-asking for the tracking number. If you do not send me the tracking number I can not locate my flowers, and I will assume that you have not resent them after all. I've been very patient and polite, but I fear that it's getting me nowhere. I've seen nothing but a professional side up to this point and time when I've been asking continuously for a tracking number for my flowers, if it is peace and quiet from me you are wanting give me the number, and I'll locate them, and there would be no other need from your end, unless my flowers are nowhere to be found. I hate that it has taken this long for a response and feel as if I'm being put on the back burner.
If you are so ungodly ill, I would prefer an update, but if you are going to email me an update then why don't you just insert the number. Honestly all I want is what I paid for. I've had the most of high hopes in you and your company, and only recently have they began to fail. Please... Send me the tracking number so that I may locate my flowers. I expect that this will be taken care of ASAP. Thank you.
And in response I got:
I mailed them Saturday chelsea
Towards the end I will admit that I was slightly unkind, but still respectful, or at least as much as I could be from ordering them three months ago. I recieved my order 10/24. After going through the entire order I was very disappointed and truly tried to ignore these feelings and wasn't going to post anything, esspecially after now going through two horrible situations with online silk flower companies.
My order had the correct bouquet that was pictured, and I had everything that was ordered, minus a item. I ordered a halo for my flower girl, I got one of those balls, and it was white not ivory and I can't use it. Two of the corsages have white flowers instead of ivory and stand out like a sore thumb. One of the boutaniers, actually the groom's has a white flower instead of an ivory one as well. Also all of the open "ivory" roses are actually yellow. More specifically they are white with yellow veins running through the flower that in pictures and at a very, very far distance they look ivory, but compared to an ivory rose it looks bright yellow.
I do not recommend this company. Yesterday I went to purchased some flowers, and other necissary items to make a bouquet, watched a 'how to' video on youtube and did it in about 30 min and it's exactly what I wanted, and looks more real than what susan did.
I truly reccommend you doing it personally, as in make you're own, it'll be cheaper and you can get exactly what you want without all of the hassel! I hope this helps some poor unsuspecting bride before it's too late!!!
Chelsea
Bullard, Texas
U.S.A.
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