I recently opened an e-mail account for my new business. I have been very happy until yesterday when i was having trouble accessing the mail server. It was acting very strange. I deleted cookies and history because i thought my pc was just running slow. I was still having trouble getting into the e-mail so i shut down and re-booted and now i cant get into the account at all.
So i called aol to get tech assistance. First of all unless you are a paying customer they wont even consider talking to you. Second they need to verify your identity only mine has been wiped out and not my phone number or my home state was allowing us access and they told me " i was beat" despite the fact that they could access the email account as they explained.
Even though i am not paying to use there services i still feel very wronged by this company. They could care less that i am having techinical troubles and they want the public to believe that they can't rectify these kinds of problems. I chose aol for my e-mail. So if you have any important information or any special documents that may have been e-mailed to you and your account has been attacked such as mine was you can't retrieve a single thing.
My important information, e-mails, files, contracts and so on is gone and aol refuses to help me in anyway. I am a brand new company that has to re-send important information to companies that may think now that i am not a legit company. However my hope is now that i have a better e-mail that my contacts will think i am even more legit that i do not do buisness with aol any longer.
What a shame that this company has obviously gotten to big for its own good and what good does it anyone anyway? I will never conduct buisness through them again and i will be contacting every bbb, attorney general and complaint burea i can find to complain. This whole situation has hurt my company so badly. I am glad the founder of aol has so much money that he or she can say screw you to people like myself trying to make a better living.
Aol sucks...
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