I was offered a rebate, but the e-mail receipt did not have the maturation date or the expiration date of a $150 rebate for my purchase of services from Comcast. I got no "customer satisfaction" from calls to Comcast or to Bridgevine, who administered the rebate. I lost it and they will blame it on me and there is probably nothing I can do but vent here, and elsewhere. I was supposed to remember the window of opportunity communicated verbally over the phone at the time of purchase. So they will blame it on me and I am out $150.
Thanks Bridgevine and Comcast for making it too complex and convoluted for many peiople to remember or bother to do all the steps they need to get their inconvenient rebates. I have a very long explanation written down about this enormously fruustrating fiasco. If someone wants that, you can use the contact info included here.
My hypothetical question is this: Why doesn't Comcast just credit you on your bill with the promised rebate? My theoretical answer is: Because, if they make you responsible for remembering when and how to "process" this rebate thru their forms, the entire process becomes something that many will fail to do and threfore no rebates will have to be paid out in many cases. Is this a scam? Is this illegal? Maybe not, but my anger and frustration are off the charts. What redress is there for this greivance? I expect nothing but want to relay this experience to others.
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