Circuit City misrepresented their computer service warranty to me, and I paid hundreds of dollars for a worthless warranty based on lies told to me by the salesman. Circuit City refuses to honor their warranty, even though the salesman gave it to me IN WRITING. Circuit City claims the salesman made a mistake!
For example, the warranty information given to me by the salesmans states that "just call 1-800-555-4615 and we'll direct you to an authorized service provider from an extensive network." This is a lie. They refuse to give out ANY information regarding the service provider, and, only if they approve your service complaint, will they send you a box to put your laptop in and mail it to THEM and they will forward it to the "service provider." No box was "provided" with the warranty, as the CSP warranty description promised.
Also on this warranty description, the salesman wrote "in-home" in the Type of service box; Circuit City's warranty people said the salesman made a mistake, and refused to refund my money anyway.
Anyway, if you have a similar complaint, please register it at www.BigClassAction.com. Perhaps we can get a class-action lawsuit against Circuit City.
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